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To complete an assessment, patients go to Today and click the evaluation that's due.",[682,683,684],"tip",{},"If a patient's schedule shows a due date that has already passed, the evaluation appears as overdue on the Today page. The patient can still complete it — the schedule doesn't skip missed assessments. Instead, the overdue indicator reminds both the patient and their care team that follow-up may be needed.",[603,686,688],{"id":687},"how-schedules-appear-on-the-today-page","How schedules appear on the Today page",[592,690,691,692,694],{},"When a schedule's next occurrence date matches today, the evaluation appears as a card on the ",[651,693,283],{"href":679},". The daily frequency configured by the clinician determines how many completion slots appear (one for once daily, four for four times daily). As the patient completes each slot, the schedule's total count increments and the next occurrence date advances.",[592,696,697],{},"This relationship between the Schedules page and the Today dashboard is the core workflow of the patient portal: schedules define the timeline, and the Today page surfaces what needs attention right now.",[603,699,701],{"id":700},"schedule-notifications","Schedule notifications",[592,703,704],{},"When a scheduled assessment becomes due, the system can send the patient a notification through their configured communication method — email or SMS. The notification includes a secure link that takes the patient directly to the evaluation, bypassing the need to log in and navigate to the correct assessment.",[592,706,707,708,712],{},"Whether a patient receives notifications depends on the communication method their provider configured when creating the schedule. Patients can manage their notification preferences from the ",[651,709,711],{"href":710},"./account","My Account"," page.",[714,715,716],"warning",{},"If a patient has opted out of notifications for a specific communication channel, they won't receive schedule reminders through that channel. They'll still see due assessments on the Today dashboard when they log in, but they won't get proactive reminders. Encourage patients to keep at least one notification channel active to avoid missing assessments.",[603,718,720],{"id":719},"understanding-schedule-frequency-and-totals","Understanding schedule frequency and totals",[592,722,723],{},"The relationship between frequency, total completions, and end conditions helps patients understand their assessment commitment. A schedule showing \"Repeats every day\" with an end of \"Never\" and a total of \"47\" tells the patient they've been completing daily assessments for about seven weeks with no fixed end date. A schedule showing \"Repeats every week\" ending after \"12 results\" with a total of \"8\" tells the patient they're two-thirds through a fixed-length program.",[592,725,726],{},"These details help patients plan their time and stay motivated — especially during long-term monitoring programs where seeing cumulative progress can reinforce adherence.",[603,728,730],{"id":729},"how-schedule-reminders-are-delivered","How schedule reminders are delivered",[592,732,733],{},"Behind the scenes, a background process periodically scans all active schedules looking for assessments that have become due — specifically, schedules where the next assessment start date has arrived. When it finds due schedules, it generates reminder notifications and sends them through the patient's configured communication channel.",[592,735,736,737,740],{},"The system is timezone-aware: reminders are only sent after ",[599,738,739],{},"6:00 AM"," in the schedule's configured timezone. This prevents patients from receiving assessment reminders in the middle of the night, even if the technical due date crosses midnight in a different timezone.",[592,742,743],{},"To avoid flooding patients with duplicate messages, the system checks whether a reminder was already sent for the current day and communication channel. If a reminder was already delivered today for a given schedule, it won't send another one — even if the background scan runs multiple times.",[592,745,746],{},"Patients who have opted out of a specific communication channel (email or SMS) are silently skipped. The assessment still appears on the Today dashboard when the patient logs in, but no proactive notification is sent through the opted-out channel. This respects patient preferences while ensuring the evaluation remains accessible through the portal.",[603,748,750],{"id":749},"related-pages","Related pages",[752,753,754,759],"card-group",{},[755,756,758],"card",{"icon":757,"title":283,"to":679},"i-mdi-calendar-today","Where due assessments appear and are ready to complete.",[755,760,763],{"icon":761,"title":762,"to":653},"i-mdi-calendar-edit-outline","Creating schedules (clinician)","How clinicians create and manage the schedules patients see.",{"title":765,"searchDepth":766,"depth":766,"links":767},"",2,[768,769,770,771,772,773,774,775],{"id":605,"depth":766,"text":606},{"id":658,"depth":766,"text":659},{"id":672,"depth":766,"text":673},{"id":687,"depth":766,"text":688},{"id":700,"depth":766,"text":701},{"id":719,"depth":766,"text":720},{"id":729,"depth":766,"text":730},{"id":749,"depth":766,"text":750},"How patients view their scheduled assessments, track completion progress, and understand upcoming evaluation timelines set by their healthcare providers.","md",null,{"icon":780},"i-mdi-calendar-clock-outline",true,{"title":257,"description":776},"hE0AwN767qS7RnIGkgeC0A67R1dNp1Qn5HcdGzcobhY",[785,787],{"title":291,"path":292,"stem":293,"description":786,"children":-1},"How patients find and review their completed evaluation results using the Recent and All Results views, with search filtering by evaluation name.",{"title":298,"path":299,"stem":300,"description":788,"children":-1},"Secure, token-based URLs that let patients complete scheduled evaluations without logging in to the portal.",1776705259380]