[{"data":1,"prerenderedAt":818},["ShallowReactive",2],{"navigation_docs":3,"-docs-troubleshooting":586,"-docs-troubleshooting-surround":813},[4,8,46,68,82,148,173,219,256,266,276,313,347,361,379,437,467,481,543,581],{"title":5,"path":6,"stem":7},"Learn EVAL","/docs","docs/0.index",{"title":9,"path":10,"stem":11,"children":12},"Introduction","/docs/introduction","docs/01.introduction/0.index",[13,14,18,22,26,30,34,38,42],{"title":9,"path":10,"stem":11},{"title":15,"path":16,"stem":17},"What is EVAL Health","/docs/introduction/what-is-eval","docs/01.introduction/1.what-is-eval",{"title":19,"path":20,"stem":21},"Key concepts","/docs/introduction/key-concepts","docs/01.introduction/2.key-concepts",{"title":23,"path":24,"stem":25},"Navigating EVAL","/docs/introduction/navigation","docs/01.introduction/3.navigation",{"title":27,"path":28,"stem":29},"Account types and plans","/docs/introduction/account-types","docs/01.introduction/4.account-types",{"title":31,"path":32,"stem":33},"Getting started: clinical providers","/docs/introduction/getting-started-clinician","docs/01.introduction/5.getting-started-clinician",{"title":35,"path":36,"stem":37},"Getting started: building evaluations","/docs/introduction/getting-started-builder","docs/01.introduction/6.getting-started-builder",{"title":39,"path":40,"stem":41},"Getting started: administrators","/docs/introduction/getting-started-admin","docs/01.introduction/7.getting-started-admin",{"title":43,"path":44,"stem":45},"Getting started: patient portal","/docs/introduction/getting-started-patient","docs/01.introduction/8.getting-started-patient",{"title":47,"path":48,"stem":49,"children":50},"Marketplace","/docs/marketplace","docs/02.marketplace/0.index",[51,52,56,60,64],{"title":47,"path":48,"stem":49},{"title":53,"path":54,"stem":55},"Browsing the Marketplace","/docs/marketplace/browsing","docs/02.marketplace/1.browsing",{"title":57,"path":58,"stem":59},"Search","/docs/marketplace/search","docs/02.marketplace/2.search",{"title":61,"path":62,"stem":63},"Collections","/docs/marketplace/collections","docs/02.marketplace/3.collections",{"title":65,"path":66,"stem":67},"Evaluation preview","/docs/marketplace/evaluation-preview","docs/02.marketplace/4.evaluation-preview",{"title":69,"path":70,"stem":71,"children":72},"Library","/docs/library","docs/03.library/0.index",[73,74,78],{"title":69,"path":70,"stem":71},{"title":75,"path":76,"stem":77},"Folders","/docs/library/folders","docs/03.library/1.folders",{"title":79,"path":80,"stem":81},"Folder permissions","/docs/library/permissions","docs/03.library/2.permissions",{"title":83,"path":84,"stem":85,"children":86},"Builder","/docs/builder","docs/04.builder/0.index",[87,88,92,96,100,104,108,112,116,120,124,128,132,136,140,144],{"title":83,"path":84,"stem":85},{"title":89,"path":90,"stem":91},"General tab","/docs/builder/general-tab","docs/04.builder/01.general-tab",{"title":93,"path":94,"stem":95},"Content tab","/docs/builder/content-tab","docs/04.builder/02.content-tab",{"title":97,"path":98,"stem":99},"Sections","/docs/builder/sections","docs/04.builder/03.sections",{"title":101,"path":102,"stem":103},"Questions","/docs/builder/questions","docs/04.builder/04.questions",{"title":105,"path":106,"stem":107},"Question types","/docs/builder/question-types","docs/04.builder/05.question-types",{"title":109,"path":110,"stem":111},"Results and scoring","/docs/builder/results","docs/04.builder/06.results",{"title":113,"path":114,"stem":115},"Formula editor","/docs/builder/formula-editor","docs/04.builder/07.formula-editor",{"title":117,"path":118,"stem":119},"Scenario testing","/docs/builder/scenario-testing","docs/04.builder/08.scenario-testing",{"title":121,"path":122,"stem":123},"Visibility rules","/docs/builder/visibility-rules","docs/04.builder/09.visibility-rules",{"title":125,"path":126,"stem":127},"Publishing","/docs/builder/publishing","docs/04.builder/10.publishing",{"title":129,"path":130,"stem":131},"Evaluations","/docs/builder/evaluations","docs/04.builder/11.evaluations",{"title":133,"path":134,"stem":135},"Media","/docs/builder/media","docs/04.builder/12.media",{"title":137,"path":138,"stem":139},"Error resolution","/docs/builder/error-resolution","docs/04.builder/13.error-resolution",{"title":141,"path":142,"stem":143},"AI Builder","/docs/builder/ai-builder","docs/04.builder/14.ai-builder",{"title":145,"path":146,"stem":147},"Embedded evaluations","/docs/builder/embedded-evaluations","docs/04.builder/15.embedded-evaluations",{"title":129,"path":149,"stem":150,"children":151},"/docs/evaluations","docs/05.evaluations/0.index",[152,153,157,161,165,169],{"title":129,"path":149,"stem":150},{"title":154,"path":155,"stem":156},"The Player","/docs/evaluations/player","docs/05.evaluations/1.player",{"title":158,"path":159,"stem":160},"About page","/docs/evaluations/about","docs/05.evaluations/2.about",{"title":162,"path":163,"stem":164},"Revisions","/docs/evaluations/revisions","docs/05.evaluations/3.revisions",{"title":166,"path":167,"stem":168},"Permissions","/docs/evaluations/permissions","docs/05.evaluations/4.permissions",{"title":170,"path":171,"stem":172},"Actions and sharing","/docs/evaluations/menu-options","docs/05.evaluations/5.menu-options",{"title":174,"path":175,"stem":176,"children":177},"Care Panels","/docs/care-panels","docs/06.care-panels/0.index",[178,179,183,187,191,195,199,203,207,211,215],{"title":174,"path":175,"stem":176},{"title":180,"path":181,"stem":182},"Creating and configuring panels","/docs/care-panels/creating-and-configuring","docs/06.care-panels/01.creating-and-configuring",{"title":184,"path":185,"stem":186},"Tracking results","/docs/care-panels/tracking-results","docs/06.care-panels/02.tracking-results",{"title":188,"path":189,"stem":190},"Managing patients","/docs/care-panels/managing-patients","docs/06.care-panels/03.managing-patients",{"title":192,"path":193,"stem":194},"Scheduling assessments","/docs/care-panels/scheduling-assessments","docs/06.care-panels/04.scheduling-assessments",{"title":196,"path":197,"stem":198},"Filtering and exporting data","/docs/care-panels/filters-and-export","docs/06.care-panels/05.filters-and-export",{"title":200,"path":201,"stem":202},"Panel visibility","/docs/care-panels/panel-visibility","docs/06.care-panels/06.panel-visibility",{"title":204,"path":205,"stem":206},"Panel roles and permissions","/docs/care-panels/panel-roles-and-permissions","docs/06.care-panels/07.panel-roles-and-permissions",{"title":208,"path":209,"stem":210},"Collecting responses with public intakes","/docs/care-panels/collecting-responses","docs/06.care-panels/08.collecting-responses",{"title":212,"path":213,"stem":214},"Notifications and alerts","/docs/care-panels/notifications-and-alerts","docs/06.care-panels/09.notifications-and-alerts",{"title":216,"path":217,"stem":218},"Common workflows","/docs/care-panels/common-workflows","docs/06.care-panels/10.common-workflows",{"title":220,"path":221,"stem":222,"children":223},"Patients","/docs/patients","docs/08.patients/0.index",[224,225,228,232,236,240,244,248,252],{"title":220,"path":221,"stem":222},{"title":188,"path":226,"stem":227},"/docs/patients/managing-patients","docs/08.patients/01.managing-patients",{"title":229,"path":230,"stem":231},"Patient charts","/docs/patients/charts","docs/08.patients/02.charts",{"title":233,"path":234,"stem":235},"Reviewing results","/docs/patients/patient-results","docs/08.patients/03.patient-results",{"title":237,"path":238,"stem":239},"Running an evaluation","/docs/patients/running-an-evaluation","docs/08.patients/04.running-an-evaluation",{"title":241,"path":242,"stem":243},"Medical information","/docs/patients/patient-medical-tab","docs/08.patients/05.patient-medical-tab",{"title":245,"path":246,"stem":247},"Medical data types","/docs/patients/patient-medical-data-types","docs/08.patients/06.patient-medical-data-types",{"title":249,"path":250,"stem":251},"Patient identity and demographics","/docs/patients/patient-identity-tab","docs/08.patients/07.patient-identity-tab",{"title":253,"path":254,"stem":255},"Patient portal connections","/docs/patients/patient-portal-tab","docs/08.patients/08.patient-portal-tab",{"title":257,"path":258,"stem":259,"children":260},"Schedules","/docs/schedule","docs/09.schedule/0.index",[261,262],{"title":257,"path":258,"stem":259},{"title":263,"path":264,"stem":265},"Creating and managing schedules","/docs/schedule/creating-schedules","docs/09.schedule/1.creating-schedules",{"title":267,"path":268,"stem":269,"children":270},"Results","/docs/results","docs/10.results/0.index",[271,272],{"title":267,"path":268,"stem":269},{"title":273,"path":274,"stem":275},"Filtering and exporting results","/docs/results/filtering-and-export","docs/10.results/1.filtering-and-export",{"title":277,"path":278,"stem":279,"children":280},"Patient Portal","/docs/patient-portal","docs/11.patient-portal/0.index",[281,282,286,290,294,297,301,305,309],{"title":277,"path":278,"stem":279},{"title":283,"path":284,"stem":285},"Today dashboard","/docs/patient-portal/today","docs/11.patient-portal/1.today",{"title":287,"path":288,"stem":289},"Completing an evaluation","/docs/patient-portal/completing-an-evaluation","docs/11.patient-portal/2.completing-an-evaluation",{"title":291,"path":292,"stem":293},"Viewing results","/docs/patient-portal/results","docs/11.patient-portal/3.results",{"title":257,"path":295,"stem":296},"/docs/patient-portal/schedules","docs/11.patient-portal/4.schedules",{"title":298,"path":299,"stem":300},"Task links","/docs/patient-portal/task-links","docs/11.patient-portal/5.task-links",{"title":302,"path":303,"stem":304},"Public intakes","/docs/patient-portal/public-intakes","docs/11.patient-portal/6.public-intakes",{"title":306,"path":307,"stem":308},"Account and settings","/docs/patient-portal/account","docs/11.patient-portal/7.account",{"title":310,"path":311,"stem":312},"How practitioners use the Patient Portal","/docs/patient-portal/practitioner-workflows","docs/11.patient-portal/8.practitioner-workflows",{"title":314,"path":315,"stem":316,"children":317},"Account Administration","/docs/account-administration","docs/12.account-administration/0.index",[318,319,323,327,331,335,339,343],{"title":314,"path":315,"stem":316},{"title":320,"path":321,"stem":322},"Organization profile","/docs/account-administration/organization-profile","docs/12.account-administration/1.organization-profile",{"title":324,"path":325,"stem":326},"Managing team members","/docs/account-administration/managing-team-members","docs/12.account-administration/2.managing-team-members",{"title":328,"path":329,"stem":330},"Roles and permissions","/docs/account-administration/roles-and-permissions","docs/12.account-administration/3.roles-and-permissions",{"title":332,"path":333,"stem":334},"Managing evaluations","/docs/account-administration/managing-evaluations","docs/12.account-administration/4.managing-evaluations",{"title":336,"path":337,"stem":338},"Billing and subscriptions","/docs/account-administration/billing-and-subscriptions","docs/12.account-administration/5.billing-and-subscriptions",{"title":340,"path":341,"stem":342},"API keys","/docs/account-administration/api-keys","docs/12.account-administration/6.api-keys",{"title":344,"path":345,"stem":346},"Account settings","/docs/account-administration/settings","docs/12.account-administration/7.settings",{"title":348,"path":349,"stem":350,"children":351},"My Profile","/docs/my-profile","docs/13.my-profile/0.index",[352,353,357],{"title":348,"path":349,"stem":350},{"title":354,"path":355,"stem":356},"Contact and profile","/docs/my-profile/contact-and-profile","docs/13.my-profile/1.contact-and-profile",{"title":358,"path":359,"stem":360},"Security and notifications","/docs/my-profile/security-and-notifications","docs/13.my-profile/2.security-and-notifications",{"title":362,"path":363,"stem":364,"children":365},"Integrations","/docs/integrations","docs/14.integrations/0.index",[366,367,371,375],{"title":362,"path":363,"stem":364},{"title":368,"path":369,"stem":370},"Creating connections","/docs/integrations/creating-connections","docs/14.integrations/1.creating-connections",{"title":372,"path":373,"stem":374},"Managing connections","/docs/integrations/managing-connections","docs/14.integrations/2.managing-connections",{"title":376,"path":377,"stem":378},"FHIR and SMART on FHIR","/docs/integrations/fhir-and-smart","docs/14.integrations/3.fhir-and-smart",{"title":380,"path":381,"stem":382,"children":383},"Guides","/docs/guides","docs/15.guides/0.index",[384,385,389,393,397,401,433],{"title":380,"path":381,"stem":382},{"title":386,"path":387,"stem":388},"Planning","/docs/guides/planning","docs/15.guides/1.planning",{"title":390,"path":391,"stem":392},"Data","/docs/guides/data","docs/15.guides/2.data",{"title":394,"path":395,"stem":396},"Logic","/docs/guides/logic","docs/15.guides/3.logic",{"title":398,"path":399,"stem":400},"Design","/docs/guides/design","docs/15.guides/4.design",{"title":402,"path":403,"stem":404,"children":405},"Evaluation Reference","/docs/guides/evaluation-reference","docs/15.guides/5.evaluation-reference/0.index",[406,407,411,415,418,422,426,430],{"title":402,"path":403,"stem":404},{"title":408,"path":409,"stem":410},"Intro to Evaluations","/docs/guides/evaluation-reference/intro-to-evaluations","docs/15.guides/5.evaluation-reference/1.intro-to-evaluations",{"title":412,"path":413,"stem":414},"Menu Options","/docs/guides/evaluation-reference/menu-options","docs/15.guides/5.evaluation-reference/2.menu-options",{"title":162,"path":416,"stem":417},"/docs/guides/evaluation-reference/revisions","docs/15.guides/5.evaluation-reference/3.revisions",{"title":419,"path":420,"stem":421},"Learn More","/docs/guides/evaluation-reference/learn-more","docs/15.guides/5.evaluation-reference/4.learn-more",{"title":423,"path":424,"stem":425},"Download Results","/docs/guides/evaluation-reference/download-results","docs/15.guides/5.evaluation-reference/5.download-results",{"title":427,"path":428,"stem":429},"Security in Emailing Results","/docs/guides/evaluation-reference/security-emailing-results","docs/15.guides/5.evaluation-reference/6.security-emailing-results",{"title":166,"path":431,"stem":432},"/docs/guides/evaluation-reference/permissions","docs/15.guides/5.evaluation-reference/7.permissions",{"title":434,"path":435,"stem":436},"Player Reference","/docs/guides/player-reference","docs/15.guides/6.player-reference",{"title":438,"path":439,"stem":440,"children":441},"Tutorials","/docs/tutorials","docs/16.tutorials/0.index",[442,443,447,451,455,459,463],{"title":438,"path":439,"stem":440},{"title":444,"path":445,"stem":446},"101: Basic Evaluation with Visibility Rules","/docs/tutorials/basic-eval-with-visibility-rules","docs/16.tutorials/1.basic-eval-with-visibility-rules",{"title":448,"path":449,"stem":450},"Build a PHQ-9 depression screener","/docs/tutorials/build-a-phq9-screener","docs/16.tutorials/2.build-a-phq9-screener",{"title":452,"path":453,"stem":454},"Set up a care panel","/docs/tutorials/set-up-a-care-panel","docs/16.tutorials/3.set-up-a-care-panel",{"title":456,"path":457,"stem":458},"Connect Epic to EVAL","/docs/tutorials/connect-epic-to-eval","docs/16.tutorials/4.connect-epic-to-eval",{"title":460,"path":461,"stem":462},"Create a scheduled assessment","/docs/tutorials/create-a-scheduled-assessment","docs/16.tutorials/5.create-a-scheduled-assessment",{"title":464,"path":465,"stem":466},"Onboard patients via the patient portal","/docs/tutorials/onboard-patients-via-portal","docs/16.tutorials/6.onboard-patients-via-portal",{"title":468,"path":469,"stem":470,"children":471},"Troubleshooting","/docs/troubleshooting","docs/17.troubleshooting/0.index",[472,473,477],{"title":468,"path":469,"stem":470},{"title":474,"path":475,"stem":476},"Builder errors","/docs/troubleshooting/builder-errors","docs/17.troubleshooting/1.builder-errors",{"title":478,"path":479,"stem":480},"EHR connection issues","/docs/troubleshooting/ehr-connection-issues","docs/17.troubleshooting/2.ehr-connection-issues",{"title":482,"path":483,"stem":484,"children":485},"Reference","/docs/reference","docs/18.reference/0.index",[486,487,491,494,498,502,528,532,536,539],{"title":482,"path":483,"stem":484},{"title":488,"path":489,"stem":490},"Account","/docs/reference/account","docs/18.reference/1.account",{"title":166,"path":492,"stem":493},"/docs/reference/permissions","docs/18.reference/2.permissions",{"title":495,"path":496,"stem":497},"Administration","/docs/reference/administration","docs/18.reference/3.administration",{"title":499,"path":500,"stem":501},"Security and privacy","/docs/reference/security-privacy","docs/18.reference/4.security-privacy",{"title":503,"path":504,"stem":505,"children":506},"Charts","/docs/reference/charts","docs/18.reference/5.charts/0.index",[507,508,512,516,520,524],{"title":503,"path":504,"stem":505},{"title":509,"path":510,"stem":511},"Introduction to charts","/docs/reference/charts/intro","docs/18.reference/5.charts/1.intro",{"title":513,"path":514,"stem":515},"Patient evaluations","/docs/reference/charts/patient-evaluations","docs/18.reference/5.charts/2.patient-evaluations",{"title":517,"path":518,"stem":519},"Charts Landing Page","/docs/reference/charts/charts-landing-page","docs/18.reference/5.charts/3.charts-landing-page",{"title":521,"path":522,"stem":523},"Patient Medical","/docs/reference/charts/patient-medical","docs/18.reference/5.charts/4.patient-medical",{"title":525,"path":526,"stem":527},"Patient Identity","/docs/reference/charts/patient-identity","docs/18.reference/5.charts/5.patient-identity",{"title":529,"path":530,"stem":531},"Verified Accounts","/docs/reference/verified-accounts","docs/18.reference/6.verified-accounts",{"title":533,"path":534,"stem":535},"Account Creation","/docs/reference/account-creation","docs/18.reference/7.account-creation",{"title":348,"path":537,"stem":538},"/docs/reference/my-profile","docs/18.reference/8.my-profile",{"title":540,"path":541,"stem":542},"IT Deployment Strategy","/docs/reference/it-deployment","docs/18.reference/9.it-deployment",{"title":544,"path":545,"stem":546,"children":547},"Legal","/docs/legal","docs/19.legal/0.index",[548,549,553,557,561,565,569,573,577],{"title":544,"path":545,"stem":546},{"title":550,"path":551,"stem":552},"Terms of service","/docs/legal/terms-of-service","docs/19.legal/1.terms-of-service",{"title":554,"path":555,"stem":556},"Privacy policy","/docs/legal/privacy-policy","docs/19.legal/2.privacy-policy",{"title":558,"path":559,"stem":560},"HIPAA BAA","/docs/legal/hipaa-baa","docs/19.legal/3.hipaa-baa",{"title":562,"path":563,"stem":564},"GDPR DPA","/docs/legal/gdpr-dpa","docs/19.legal/4.gdpr-dpa",{"title":566,"path":567,"stem":568},"Patient privacy policy","/docs/legal/patient-privacy-policy","docs/19.legal/5.patient-privacy-policy",{"title":570,"path":571,"stem":572},"Free open source app license","/docs/legal/free-open-source-license","docs/19.legal/6.free-open-source-license",{"title":574,"path":575,"stem":576},"Limited open source app license","/docs/legal/limited-open-source-license","docs/19.legal/7.limited-open-source-license",{"title":578,"path":579,"stem":580},"Data sub-processors","/docs/legal/data-sub-processors","docs/19.legal/8.data-sub-processors",{"title":141,"path":582,"stem":583,"children":584},"/docs/ai-builder","docs/21.ai-builder/0.index",[585],{"title":141,"path":582,"stem":583},{"id":587,"title":588,"body":589,"description":805,"extension":806,"links":807,"meta":808,"navigation":810,"path":469,"seo":811,"stem":470,"__hash__":812},"docs/docs/17.troubleshooting/0.index.md","Overview",{"type":590,"value":591,"toc":796},"minimark",[592,596,599,604,607,650,654,658,661,702,706,751,755,762,776,780,784],[593,594,595],"p",{},"When something isn't working as expected in EVAL, this section helps you identify the problem and find a resolution. Most issues fall into two categories: evaluation building errors (things that prevent publishing) and EHR connection problems (things that affect patient data synchronization).",[593,597,598],{},"Before diving into specific error references, try these general diagnostic steps that apply to most issues you'll encounter in the platform.",[600,601,603],"h2",{"id":602},"general-diagnostic-steps","General diagnostic steps",[593,605,606],{},"When you encounter unexpected behavior in EVAL, work through these steps before looking for a specific error:",[608,609,610,618,629,638,644],"ol",{},[611,612,613,617],"li",{},[614,615,616],"strong",{},"Refresh the page."," Many display issues resolve with a browser refresh. EVAL is a web application, and occasionally cached data can cause stale views.",[611,619,620,623,624,628],{},[614,621,622],{},"Check your role and permissions."," Some features are only available to specific roles. If a sidebar item or button is missing, verify that your account has the appropriate role — Account Administrator, Account Maintenance, or Account User. See ",[625,626,328],"a",{"href":627},"../account-administration/roles-and-permissions",".",[611,630,631,634,635,628],{},[614,632,633],{},"Check your plan."," Certain features are gated by plan level. If you see a locked feature or an upgrade prompt, verify your organization's plan. See ",[625,636,27],{"href":637},"../introduction/account-types",[611,639,640,643],{},[614,641,642],{},"Check the browser console."," For persistent issues, open your browser's developer tools (F12 or right-click → Inspect → Console) and look for error messages. These details help EVAL support diagnose the problem faster.",[611,645,646,649],{},[614,647,648],{},"Try a different browser."," EVAL supports Chrome, Firefox, Safari, and Edge. If you experience rendering or interaction issues, testing in a different browser can isolate browser-specific problems.",[651,652,653],"tip",{},"If you're an administrator troubleshooting an issue reported by a team member, first verify their role and permissions. Many \"missing feature\" reports turn out to be permission issues — the feature works fine, but the user's role doesn't include access to it.",[600,655,657],{"id":656},"where-errors-appear-in-eval","Where errors appear in EVAL",[593,659,660],{},"EVAL surfaces errors in several locations depending on the context:",[662,663,664,675,684,690,696],"ul",{},[611,665,666,669,670,674],{},[614,667,668],{},"Builder Errors tab"," — Validation errors that prevent publishing. These appear with a red badge count and are described in detail on the ",[625,671,673],{"href":672},"./builder-errors","builder errors"," page.",[611,676,677,680,681,628],{},[614,678,679],{},"EHR Activity Log"," — Connection and sync operation results. Success and failure statuses appear on the EHR page under Configuration. See ",[625,682,478],{"href":683},"./ehr-connection-issues",[611,685,686,689],{},[614,687,688],{},"Inline validation"," — Form fields that require input show validation messages when you try to save with missing or invalid data.",[611,691,692,695],{},[614,693,694],{},"Toast notifications"," — Brief messages that appear in the corner of the screen confirming actions or reporting errors.",[611,697,698,701],{},[614,699,700],{},"Evaluation Not Found page"," — A dedicated error page that appears when you navigate to an evaluation URL that doesn't exist, is private and you're not logged in, or you don't have permission to access.",[600,703,705],{"id":704},"common-quick-fixes","Common quick fixes",[707,708,709,722,733,741],"accordion",{},[710,711,713,714,717,718,721],"accordion-item",{"label":712},"I can't find a feature that should be available","Check your role (",[614,715,716],{},"Configuration → Team"," shows your role) and your plan (",[614,719,720],{},"Configuration → Billing"," shows your plan). Features may be hidden because of role restrictions or plan limitations. If you're on a Clinical Team trial, some Enterprise-only features won't be available.",[710,723,725,726,729,730,732],{"label":724},"My evaluation won't publish","Open the ",[614,727,728],{},"Errors"," tab in the Builder. All validation errors must be resolved before publishing. The most common blockers are missing question choices, empty sections, and formula syntax errors. See ",[625,731,474],{"href":672}," for the complete error reference.",[710,734,736,737,740],{"label":735},"A patient isn't receiving scheduled assessments","Verify the patient has a valid email address or phone number (depending on the communication method). Check the schedule status — it should show ",[614,738,739],{},"Active",". Also verify that the schedule's start date has passed and the end date (if set) hasn't been reached.",[710,742,744,745,748,749,628],{"label":743},"My EHR connection isn't syncing patients","Check the Activity Log on the ",[614,746,747],{},"EHR"," page under Configuration. Look for recent sync operations and their status. Common causes include expired credentials, changed FHIR endpoints, and network connectivity issues. See ",[625,750,478],{"href":683},[600,752,754],{"id":753},"get-help","Get help",[593,756,757,758,761],{},"If you can't resolve an issue using this documentation, contact EVAL support through the ",[614,759,760],{},"Contact"," menu in the top navigation bar. Include:",[662,763,764,767,770,773],{},[611,765,766],{},"A description of what you were trying to do",[611,768,769],{},"The exact error message or unexpected behavior",[611,771,772],{},"Your browser and operating system",[611,774,775],{},"Any relevant screenshots",[777,778,779],"note",{},"For urgent issues affecting patient care, use the priority support channel available to Clinical Team and Enterprise accounts. Community plan users can access community forums and email support.",[600,781,783],{"id":782},"in-this-section","In this section",[785,786,787,792],"card-group",{},[788,789,791],"card",{"icon":790,"title":474,"to":672},"i-mdi-alert-circle-outline","Find and fix validation errors that prevent your evaluation from publishing.",[788,793,795],{"icon":794,"title":478,"to":683},"i-mdi-lan-disconnect","Diagnose and resolve problems with EHR connections, patient sync, and SMART on FHIR launches.",{"title":797,"searchDepth":798,"depth":798,"links":799},"",2,[800,801,802,803,804],{"id":602,"depth":798,"text":603},{"id":656,"depth":798,"text":657},{"id":704,"depth":798,"text":705},{"id":753,"depth":798,"text":754},{"id":782,"depth":798,"text":783},"Diagnose and resolve common issues in EVAL — from builder validation errors and publishing failures to EHR connection problems and sync errors.","md",null,{"icon":809},"i-mdi-wrench-clock-outline",{"title":468},{"title":588,"description":805},"kPaA6kTCgjuLVpISqV69hDbDbcE06SEX5LzmirkQzTk",[814,816],{"title":464,"path":465,"stem":466,"description":815,"children":-1},"Walk through patient onboarding — from creating a portal connection in the clinician platform to the patient completing their first evaluation.",{"title":474,"path":475,"stem":476,"description":817,"children":-1},"Understand and resolve every validation error that can appear in the Builder's Errors tab — from missing fields to formula problems and broken rules.",1776705249153]